My Fedex/DHL shipment has a clearance delay or delivery exception?

Sorry about that! Our Fedex and DHL orders go through customs clearance and can sometimes be held up for a random inspection. Typically shipments pass through customs in 1-2 business days and will be delivered with out a hitch and within the timeframe we promised you.

Our logistics team is in constant contact with Fedex regarding your orders. We want your shipments to be delievred as quickly as possible, so we're on the case if anything gets delayed.

If you need to get in touch with Fedex or DHL ASAP, grab your tracking number and contact them:

Fedex Contact Info:

USA/Canada 1.800.463.3339
Australia: +61132610
Mexico: +52 (55) 5345 7000
UK: 011-525-55-228-9904
Other Countries: http://www.fedex.com/us/customersupport/call/index.html

DHL Contact Info:

USA: 1-800-225-5345
Australia: +617 3837 7705
Canada: 1-855-345-7447
Mexico: +52 (55) 5345 7000
UK: +44 (0) 844 248 0844
Other Countries: http://www.dhl.com/en/contact_center.html#.VpqLYFMrLdQ