If your order status shows "uploading," your photos have not been transferred to our server yet.
Most of the time this happens when you closed out of the app or website too early, or you have higher quality photos that need some extra time to upload. Be sure you have a good Wi-Fi connection too.
If you're on the app, please follow these steps to kick start your app back into uploading:
- Close out of the app to refresh
- Open the app and click on the "More" section on the bottom right of the screen.
- Click on "Orders". You should get a prompt from this page to keep the app open until it's uploaded.
- If the images don't resume uploading, please email us and we'll cancel the order and have you try again. Our app is outdated, so we recommend ordering on our website in the future for the best results.