How can we help?
Can I get an invoice for my order?
Can I add a gift message to my order?
What does "processing" mean?
Can I get a receipt for my order?
My order says "uploading"?
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Softcover Photo Books
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Can you roll instead of fold my newsprint?
Will the 36" rails fit my landscape Engineer Print?
Do you offer Custom Print Sizes?
What paper type is used for square prints?
What paper is used for Fine Art Prints?
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Ordering Tips & Tricks
How do I upgrade my square prints from 4" to 5.5"?
Can I save projects I'm working on?
How do I edit/change a title on my book?
How do I apply a promotion code to my order?
Can I order from my PC, Macbook, iMac, or some device other than my phone?
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Images & Quality
What file formats do you accept?
Why are my photos blurry/low quality?
How can I tell if my photos are good enough?
Vertical or Horizontal Photo Rope
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Refer a Friend
How do I redeem my credits?
Where do I find my refer a friend code to share?
Who is Parabo Press and where are you?
How do I contact Parabo?
Do you ship to my country?
Will you ship to a PO Box?
My tracking says it's "expired"
I need to change my address
What does "with exception" mean on my shipment?
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If Something Goes Wrong
What if my order arrives damaged or defective?
I can't login!
My share page doesn't reflect my edits!
My app is crashing, freezing, or just not working.
How do I return my order?
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