How can we help?
What does "processing" mean?
Can I get a receipt for my order?
My order says "uploading"?
How do I change my order?
How do I cancel my order?
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Can you roll instead of fold my newsprint?
Will the 36" rails fit my landscape Engineer Print?
Do you sell gift cards?
Ordering Tips & Tricks
I need to change the layout in my book, how do I do that?
How do I edit/change a title on my book?
How do I apply a promotion code to my order?
Can I order from my PC, Macbook, iMac, or some device other than my phone?
Do you have an Android app?
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Images & Quality
What file formats do you accept?
Why are my photos blurry/low quality?
How can I tell if my photos are good enough?
Can I see what photos are in my top 20 before I order?
Can I order one for a friend, with photos from their account?
Can I order multiple copies of my yearbook?
Can I print a bajillion copies from my company/sports team/giant family’s account to give to everyone?
How fast will you ship my Yearbook to me? How much will it cost?
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Refer a Friend
How do I redeem my credits?
Where do I find my refer a friend code to share?
Who is Parabo Press and where are you?
How do I contact Parabo?
Do you ship to my country?
My tracking says it's "expired"
I need to change my address
What does "with exception" mean?
Can I ship to multiple addresses?
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If Something Goes Wrong
What if my order arrives damaged or defective?
I can't login!
My share page doesn't reflect my edits!
My app is crashing, freezing, or just not working.
How do I return my order?
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